If you are having trouble downloading or updating programs, the first step is to check that your computer meets the required system specifications. You can often find this information on the manufacturer’s website.
Below are some helpful steps to try:
Ensure that your computer is connected to the internet
Check your anti-virus software to ensure the program is permitted to download and install
Verify that your Java (or other dependencies) are up to date
Make sure you have the most recent drivers for your hardware
Check that your windows is fully up to date, including patches and security updates
Test any firewall software to allow the program to access the internet
Try running the program from a different user profile or in safe mode
