If you are receiving email attachments in a different format than what was sent, here are some steps to troubleshoot the issue:
- Check your email client for any updates.
- Confirm you are using the latest version of the file format.
- Confirm you have the right software installed to read the particular type of file.
- If sending multiple attachments, ensure your email client is not changing the file type.
- Try sending the file as an attachment rather than embedded in the body of the email.