1. Check if your office network’s firewall is configured properly and communicating with your device.
2. Check if you are trying to connect from a device on a different network.
3. Check your security settings and make sure you have the correct credentials for remote access.
4. Verify you have an active internet connection.
5. Make sure your router is updated to the most recent firmware and if not update it.
6. Try restarting your router, device, and laptop or PC.
7. Look for any information on your device about errors connecting to the office network.