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Why am I not able to change the email address format for an Active Directory user?

< 1 min read

It is likely that an insufficient permission level is preventing you from changing the email address format for an Active Directory user. To troubleshoot the issue, you should:

  1. Verify that you have permissions to update the issuer’s email address.
  2. Check if the issuer is valid and enabled in the Active Directory.
  3. Search the applicable logs for error messages.
  4. Test to see if the email address is being accepted when attempted in a different format.
  5. Confirm that the domain host is correctly configured with the same settings as the issuer’s email address.

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