If your online account has been locked due to suspicious activity, it is important to take the following steps:
- Understand why the account was locked. Usually if an account has been locked due to suspicious activity, a notification will appear on the screen.
- Contact the user support for the account. For further information, you can search the website's Help Center or contact the customer support team.
- Provide the necessary information to prove your identity. If the provider requires further information, you may be required to fax or scan documents to prove your identity.
- Check that all your credentials are up to date. Make sure that you have updated your security questions, passwords, and personal information.
- Secure your connected devices. Ensure that all of the devices connected to your account are secured with the latest versions of anti-virus and anti-malware software.