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What should I do if my modem is not connecting to the internet?

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What should I do if my modem is not connecting to the internet?


  1. Check that your modem and router are receiving power
  2. Ensure the router/modem is correctly connected to your internet service
  3. Ensure your cables are firmly plugged in to the router/modem and the wall
  4. Run diagnostics on your modem/router
  5. Restart your modem/router
  6. Reboot your computer
  7. Check your internet service provider for any outages on their end

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