If your computer won’t shut down properly, you should do the following:

1. Check to see if any programs are still running and close them.
2. Quit and restart your computer and try to shut down again.
3. Force your computer to shut down if it’s not responding by pressing and holding the power button for 5 seconds.
4. Unplug all peripheral devices (keyboards, mice, USB storage devices, etc.) and try to shut down again.
5. If the problem persists, contact professional technical support for further assistance.