Below are the steps you should take if you see suspicious charges on your phone bill or receive unexpected texts or calls:
Identify the number on your phone bill and do a quick online search to determine its origin.
Contact your cell phone company to ask for documentation that shows who was responsible for placing the charges.
Take the information from your cell phone provider and contact the third-party service provider to dispute the charges or explain that you never authorized them.
Document everything and keep a record of all conversations had with the third-party service provider and your cell phone company.
If you cannot negotiate a resolution with the third-party service provider or your cell phone company, contact your state’s attorney general’s office and file a complaint.
