How do I troubleshoot issues with emails not being delivered to a specific user’s inbox in Exchange?
Below are some steps to troubleshoot:- Check if the user has enabled forwarding for their email account
- Verify that server-level spam filtering is not blocking the emails
- Check that the receiving server is receiving RCPT commands from the sending server
- Check that the emails are not bouncing due to SPF failures
- Review the Message Tracking logs and view if any specific errors are present
- Blacklist or whitelist the specific addresses to prevent interference in the message delivery process