Here is a list of suggestions for troubleshooting issues with emails not being delivered into a specific folder in Exchange:
- Verify that the folder exists in the mailbox.
- Check email routing configurations.
- Check the20mailbox quota.
- Check for any mailbox restrictions.
- Check for any mail flow restrictions in applicable Exchange policies.
- Check the mailbox for items that are marked for deletion.
- Check permissions on the mailbox folder.
- Check that the mailbox is set up in the Outlook profile.