How do I troubleshoot issues with email attachments?Here are a few possible steps you can try to take:
- Check the file size of the attachment – Some email programs limit file sizes for inbound attachments.
- Verify that the attachment is not blocked – Email providers may block certain audio and video file formats as a precaution.
- Make sure the attachment is in a supported format- Most email providers support common file formats like PDF, JPEG, text, and certain Microsoft Word and Excel files.
- Verify that the attachment type is supported – Some email programs don’t support ZIP folders or certain other types of files.