- Check your Internet connection status by running an Internet bandwidth test to make sure you’re getting the speeds you pay for.
- Confirm all email settings (including account information, SMTP settings, and ports) are correct.
- Make sure your firewall, antivirus, and anti-spam solutions are configured correctly and are up-to-date.
- Enable logging on your email software to track the SMTP conversation.
- Test sending and receiving emails with other email services.
- Contact your ISP or network administrator for additional support.