View Categories

How do I troubleshoot email attachments not opening on my device?

< 1 min read

  1. Check the file extension of the attachment to identify if it is an allowed file type on your device.

  2. Ensure that the correct application is installed on your device to open the file format of the attachment.

  3. Make sure that the app or program associated with the attachment is up to date. It may not open if it is an outdated version.

  4. Check the file size of the attachment as it may be too large for your device to open.

  5. Confirm that the attachment downloaded properly; attachments with incomplete downloads may not open.

  6. Ensure that you have the sufficient permissions or access rights to open the attachment.

Powered by BetterDocs