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How do I troubleshoot an Active Directory user being unable to log in to a specific workstation?

< 1 min read

  1. Check the Local AD Account

    2. Ensure the AD User Account is actively enabled and in the same security group with other users who can log in.

  2. Confirm Authentication Settings on the Domain Controller

    3. Verify that the domain controller is authenticating the user properly.

  3. Ensure You Have the Correct Credentials

    4. Confirm that the AD Account you are entering is the correct username and password that is associated with the AD User.

  4. Reset the Password

    5. Reset the AD Account password and try logging in.

  5. Verify the User Settings on the Workstation

    6. Check to make sure the user settings are identical to users who can log in.

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