- Make sure that the phone is compatible with the computer.
Before attempting any troubleshooting steps, confirm that the device is compatible with the computer using the manufacturer’s website. - Check that the cables are properly connected.
Confirm that the device is securely connected with the correct cable for the device. - Restart the phone and computer.
Turning the devices off and then back on can fix many minor connection issues. - Update device drivers.
Use the manufacturer’s website to download the most recent version of the drivers for the device. - Reset the device settings.
Check the device manual for instructions on resetting settings if applicable.