How do I troubleshoot a phone that is not receiving texts from a certain contact?
- Check that cellular data or Wi-Fi is enabled and the phone is connected to the internet
- Check the signal strength of the phone
- Check for any possible service outages in the area
- Try restarting the phone and the messages app
- Check the contact's settings and make sure they have the correct phone number
- Make sure that the contact is not blocked or has been unsubscribed from a text thread