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How do I troubleshoot a paper jam?

< 1 min read

  1. Check the paper path for visible obstructions.

  2. Check that the paper guides are not too tight.

  3. Check that the paper size is the same size that is currently selected in the print settings.

  4. Lift the top cover and check that the paper in the tray is not wrinkled or curled.

  5. Remove the paper and clean the rollers with a soft cloth.

  6. Load a single sheet of paper into the tray and see if the problem persists.

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