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How do I troubleshoot a hardware issue?

< 1 min read

  1. Check that the device has power.

  2. Check that the device is connected to the power source correctly and that the power LED is lit.

  3. Verify the connections.

  4. Verify that all connections, from the device to the computer, are secure and free from damage.

  5. Attempt to restart the device.

  6. Turn the device off, wait a few seconds and then try turning the device back on again.

  7. Check for available driver updates.

  8. Visit the device’s manufacturer website and check for available driver updates.

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