Steps to troubleshoot a frozen Smart TV:

1. Unplug the TV from the wall and the cable outlet for two minutes
2. Plug the TV back into the wall and cable outlet
3. Turn the TV on and allow it to boot up to the start-up screen
4. Press the reset button located on the back of the TV if the reset option is available
5. Check for any updates or patches available for your TV make and model
6. Access the TV menu and select the general settings options to determine if a factory reset is available and necessary