Troubleshooting a frozen or unresponsive program can be complex. To effectively tackle the issue, consider the following steps:

1. Check the Application Logs: Check the application logs to see if any alerts or errors have been thrown.


2. Check the System Resources: Check the server's current resource usage and compare them to the minimum requirements for the program.


3. Identify the Last Action: Identify what the user was doing when the program froze or became unresponsive and research any possibilities of why the issue occurred.


4. Restart the Computer: Restart the computer to reset any potential corrupted program settings.


5. Install Software Updates: Make sure any pending software updates are installed as they can often improve the stability and performance of the software.


6. Uninstall and Reinstall the Program: If all other steps fail, uninstall the software and then reinstall the program to reset the settings.