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How do I troubleshoot a connectivity issue between my computer and printer?

< 1 min read

  1. Check the printer power cord
    Ensure the power is turned on and the cord is properly plugged into the printer and a live outlet.
  2. Verify printer drivers
    Confirm the printer has the latest driver installed and the DNS settings are correct.
  3. Reboot the printer
    Try resetting the printer by turning it off and then back on.
  4. Test with paper
    Run a printer test with a piece of paper to ensure your computer is seeing the printer correctly.
  5. Check connections
    Ensure the printer is connected to the same wireless network as your computer.

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