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How do I troubleshoot a black or distorted picture on my Smart TV?

< 1 min read

  1. Check the Input:
    Confirm TV is tuned to the correct input with correct cables.
  2. Ensure Picture Settings Correct:
    Check if users have incorrect picture settings enabled.
  3. Confirm Ethernet Cables Connected Properly:
    Ensure cables are correctly plugged in and securely attached.
  4. Check Resolution Settings:
    Verify that the settings are correct according to the device connected.
  5. Restart TV:
    Start the Smart TV from off then on to reset.
  6. Factory Reset TV:
    Reset the TV from the settings menu to restore the original software.

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