1. Dial your voicemail/access number.
2. When prompted, enter your 10-digit phone number.
3. When prompted for your password, enter your current password.
4. When prompted, enter pound sign (#) or the number sign (#).
5. From the main menu, select the option to change or reset your voicemail password.
6. When prompted, enter your new password followed by the pound key.
7. Enter your new password again to confirm.