1. Disconnect any external devices from the laptop.
2. Power down the laptop and unplug any power adapters.
3. Flip the laptop over and make sure that your fingers are clean and dry.
4. Locate the lever or track below the CD/DVD drive.
5. Gently, press down on the lever or track to either open or close the drive and release the disc or push the disc deeper into the drive.
6. Power on the laptop and check to see if the stuck disc has been released.