To fix your phone’s frozen screen, please follow the steps below:
Reset the phone. Turn off the phone, and then turn it back on. This should fix the frozen screen.
Force restart the phone. Instructions on how to do this may vary based on your phone’s model. Check the user manual for details.
Install updates. Look for software updates for your particular phone model and install them.
Remove recently downloaded apps. Uninstall any recently downloaded apps that may be linked to the frozen screen.
Put into recovery mode. Depending on your phone model, you may be able to enter recovery mode and restore your device settings from there.
