Below is a list of steps that can help you troubleshoot your internet connection issue:

1. Check to see if the modem is plugged in and powered on.
2. Check your modem’s lights for any errors or information.
3. Check your Ethernet cable connections.
4. Run a speed test to check your upload and download speeds.
5. Restart your modem and router to determine if updates were downloaded.
6. Check if your browser needs to be updated.