- Make sure the device is connected to the Internet
Check to make sure your phone is connected to your home network or a mobile network. - Update your phone’s music app.
Look for the newest version of the music app and update your app to the latest version. - Uninstall and reinstall the app
Sometimes uninstalling the app and reinstalling it can help. - Check your firewall settings
Your firewall can block music from downloading or playing. Check your settings and make sure the firewall permits downloads. - Free up some memory
If your phone is low on memory, your music won’t have enough space to play. Remove or back up some of your existing files.
