To fix a phone that won’t connect to a computer, here are some suggestions to try:
- Make sure your device is powered on and the USB cable connection is secure.
- Restart your devices and try reconnecting to the computer.
- Check your device’s USB settings and make sure you’ve enabled file transfer (sometimes referred to as MTP).
- Check to make sure the right drivers are installed. You can download the proper drivers from the device manufacturer’s website.
- Try using a different USB cable.
- If your device still won’t connect, try connecting to a different computer.