If your laptop won’t turn off or go to sleep, there are a few steps you can take to fix the issue.

1. Check to make sure your laptop’s settings are configured correctly.
2. Check that all your drivers are up to date.
3. Run a full system scan to look for any issues with software or malware.
4. If the issue persists, back up your files and perform a system restore.
5. If you have a printer connected to your laptop, power it off and disconnect it, then see if the issue still persists.
6. If the issue persists, you may need to contact the manufacturer or a laptop repair service.