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How do I fix a laptop that is frozen on the startup screen?

< 1 min read

1. Disconnect any additional devices connected to the laptop.
2. Hold the power button to forcibly turn off the laptop.
3. Wait a few seconds before starting the laptop again.
4. Start the laptop into Safe Mode by pressing F8 while restarting.
5. If it starts in Safe Mode perform the following:

  1. Run a full system scan.
  2. Reinstall drivers.
  3. Check for updates.
  4. Restore to a previous system state.
  5. Check for virus or malware.
6. If it does not start in Safe Mode, contact a technician for professional assistance.

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