To disable or fix parental controls on a child device:

1. Identify the network: determine if the device is connected to the correct network.
2. Check the component options: review the parental control options on the device, such as passwords and other allowed features.
3. Investigate online features: determine if the online features are affected by parental controls such as content filtering, time limits, and more.
4. Review any parental control or safety apps: check to see if there are any installed apps that may be causing issues or modifying settings.