Follow these steps to diagnose and clear a stuck print job:

1. Check the printer for any errors. See if the printer is out of paper or toner, or if it is displaying any error messages.
2. If the printer is displaying an error message, attempt to clear it.
3. If the error persists, try resetting the printer.
4. If the printer continues to display an error, try restarting the printer.
5. If the printer remains stuck, delete the print job manually from the queue.
6. If the printer continues to be stuck, contact your technology department for assistance.