How do I cancel a print job that is stuck in the queue?
- Make sure that the printer is turned on and connected to the network.
- Access the print queue in your computer by clicking the 'Print' button in the document you were trying to print. Select the 'printer' option and then 'Queue'.
- Identify the document that is stuck in the print queue and click the 'Cancel' button.
- If the cancellation was successful, a message will be displayed allowing you to know the job as been stopped.