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How can I troubleshoot issues with email delivery to a specific folder in Outlook for Exchange?

< 1 min read

  1. Check the rules for the mailbox to ensure that the message is not being sent to a folder based on rules.

  2. Verify that the mailbox is not full and has enough room to receive emails.

  3. Check the settings of the folder, both at the destination and at the source to verify that the message is being posted correctly.

  4. Verify that the message is not being blocked – either by server settings, by user settings, or by email security.

  5. Run the email queue viewer to check the email delivery process parts of the process.

  6. Check for any errors in the application / system logs associated with the email delivery process.

  7. Check any virus scanners that may be intercepting the email message.

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