Here are some steps for troubleshooting issues with email delivery to a specific domain in Exchange:
- Verify that an MX record exists for the domain you are sending to.
- Check the receiving mail server’s public IP address against any Real-time Blacklists (RBLs)
- Identify the source of the email in transport logs or message tracking logs.
- Verify that the Exchange server is not configured to block the source IP directly.
- Check the domain's SPF records and DKIM keys, if enabled.
- Configure message authentication using TLS, DKIM, and DMARC configured for the message.
- Verify the sending domain with Outlook’s SNDS Service.
- Analyze the connection log to examine the SMTP commands.