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How can I troubleshoot email delivery delays in Exchange?

< 1 min read

  1. Check the email queue to determine if there is a backlog

  2. To check the email queue, open the Exchange Management Console, click the ‘Toolbox’ tab, and then select the ‘Queues’ option.

  3. Check for any errors present in the queue

  4. Note any errors found and investigate the cause.

  5. Check for any mail flow rules that may be blocking message delivery

  6. To check for any mail flow rules, open the Exchange Management Console, click the ‘Toolbox’ tab, and then select the ‘Mail Flow Rules’ option.

  7. Look for any message throttling limits that may be preventing delivery

  8. To check for any message throttling limits, open the Exchange Management Console, click the ‘ms-Exch-Client-Throttling’ option, and then modify the ‘Receive Message Rate Limit’ value.

  9. Investigate the domain settings and ensure the correct DNS is configured

  10. Ensure that the right MX records are pointing to the right servers.

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