Below are the steps to troubleshoot hardware issue on your computer:

1. Check and verify your tech product’s warranty status.
2. Search your computer’s manufacturers home website for any known solutions.
3. Run any troubleshooting utilities that came with your hardware product.
4. Check for any device driver and other software updates on your manufacturer’s website.
5. Set your computer to boot up in safe mode, and see if the problem persists.
6. Perform a clean boot to eliminate potential software conflicts.
7. Check your computer hardware for any visible signs of damage.