Follow these steps to troubleshoot your internet connection:

1. Verify all cables are securely connected and a power cycle of your devices is completed.
2. Check that your router is connected to your modem.
3. Check that the router’s power light is illuminated.
4. Try connecting your device directly to the modem instead of the router.
5. Verify that the correct credentials are being used to connect.
6. Run a ping test to check your connection speed.