To troubleshoot why your Smart TV is not allowing you to log into your account, here are the steps to follow:

t
1. Check connection
   tVerify if your device is connected to the Internet by going to the Network’s status.t
t
2. Check authentication
   tMake sure the user credentials you are entering are correct and that your account is active.t
t
3. Check Smart TV settings
   tReview the settings on your Smart TV and make sure the double authentication features are not enabled.t
t
4. Check software updates
   tMake sure the software on your Smart TV is up to date.t