Below are suggested steps to troubleshoot a frozen Smart TV app:

1. Check TV connections: Check the cables and power sources are properly connected to your TV.


2. Restart your TV: Unplug and then properly reconnect your TV power supply.


3. Clear your Smart TV app cache & data: Find the corresponding app in your Smart TV and select ‘Clear Cache/Data’ in the Settings menu.


4. Check your internet connection: Make sure your internet connection is up and running.


5. Check your Smart TV app version: Make sure you have the latest version of the app installed.