- Power off the printer, monitor, and computer.
- Unplug the printer's power and USB cables from the computer and wall socket.
- Wait a few minutes before connecting the USB cable back to your computer.
- Verify that all drivers are up-to-date. Visit the printer driver page to view a list of drivers and instructions on how to install them.
- Restart your computer and printer.
- If the issue persists, it is advisable to view the printer's instruction manual or contact the respective customer service team.
