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Why is my printer not responding when I try to print a certain file type?

< 1 min read

Here is a list of things you can do if your printer is not responding:


  1. Check installation and connection: Ensure printer is properly installed with the latest drivers and is securely connected to your system.
  2. Check document file type: Ensure document or image file can be printed on this printer and is not corrupted.
  3. Check paper: Make sure the paper is correctly loaded and compatible with printer (no torn, wrinkled or jammed paper).
  4. Restart and run troubleshooter: Power-cycle the printer and run a troubleshooter/diagnostic test from your computer.
  5. Check Printing Command: Double-check Print Command (e.g., Print Preview, Print Settings, etc.) for error messages.

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