Why is my printer not responding to print commands from a specific wireless network?
- Check the printer is plugged in and turned on.
- Determine if the printer is connected to the correct wireless network.
- Check the printer is supported and compatible with the wireless router.
- Check if the wireless-network name (SSID) is hidden.
- If the SSID is hidden, manually enter the SSID on the printer.
- Make sure the wireless router is using the same type of security as configured on the printer.
- Access the router’s user interface for password and other security settings.
- Check to see if your computer has the correct wireless network settings.
- Reset the printer to factory settings (this will erase all settings).