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Why is my printer not responding to print commands from a laptop?

< 1 min read

  1. Check the power cable is connected to the printer and a power source
  2. Ensure the USB or network cable is connected from your laptop to the printer
  3. Check the printer is powered on and the green indicator light is visible
  4. Restart the printer and laptop and try again
  5. Check the Printer Software driver on the laptop is installed and up to date
  6. Remove and reinstall the driver software for the printer on the laptop
  7. Change the Printer Port setting to 'USB' or 'Network'

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