If your printer is not responding to print commands, it may be helpful to troubleshoot and identify the issue.
- Check any error messages on your computer and printer
- Make sure the printer is turned on and connected to the same network as your computer
- Make sure the printer is installed properly and is supported by your computer
- Update the printer’s software and drivers
- Make sure the paper size and type matches what the print job requires
- Check for any jammed paper
- Make sure the print cartridges installed are supported by the printer