- Check general Connections: Check that the power cord is connected and the printer is powered on.
- Confirm Tray is not Locked: Most trays will have a switch or button that locks to prevent the tray from being opened when the printer is not in use. Make sure the tray is unlocked.
- Inspect Printer Tray: Make sure the tray is clean and not blocked by any object. Check that the paper size selector has been set to the same size as the paper being inserted. If paper size selector is on a wheel, spin it a few times before re-setting the paper size.
- Check Printer Software: If the paper tray is difficult to open, or does not appear to be working properly, check the printer software. Make sure the appropriate paper size has been selected and that the paper size setting is matching the exact size of paper being inserted.
- Custom Guide: Refer to the manufacturer’s product guide. It should provide instructions for dealing with specific printer models. It may offer tips on proper maintenance or troubleshooting of paper jams.
