It can be frustrating to have your home devices not being able to connect to the internet. Here are some next steps to start troubleshooting:
- Check your modem and router to make sure they are connected correctly and the power is on.
- Check if the connection to your ISP is active, and that your modem is successfully logging in.
- If the modem is connected to your ISP, check to make sure you have internet access.
- Verify that any firewall you have enabled is not slowing down your connection, and allows communication to your smart home devices.
- Ensure that you have the latest firmware installed on your router and modem.
- Try to change some settings on your modem and router, such as switching to a different security protocol, or rebooting.