Check that all cords and cables are properly connected to your modem and router.

Reboot both your modem and your router, and then try connecting to the web again.

If that doesn’t resolve the issue, reset your router by pressing the reset button on the router for 30 seconds.

If the issue persists, contact your ISP to report a problem.

1. Check all cords and cables are properly connected to your modem and router.
2. Reboot your modem and your router and try connecting to the web again.
3. Reset your router by pressing the reset button on the router for 30 seconds.
4. Contact your ISP to report a problem.