It can be confusing when your internet connection is not working properly, but the good news is there are some simple steps you can take to solve the issue:

1. Check the internet connection by restoring the modem or router.
2. Test the connection by plugging in another device or try a different browser.
3. Disable virus software, firewall, and any Internet security settings temporarily.
4. Clear your browser’s cache by deleting cookies and browsing history.
5. Update your browser, or try an alternate browser if necessary.