It’s possible that your computer may not be properly connected to the internet. If this is the case, here are a few steps you should take to troubleshoot the issue:
- Check your Network Connections: Ensure that the proper cables are securely connected from your modem/router to your computer.
- Run Network Troubleshooter: For Windows users, run the Network Troubleshooter to attempt at diagnosing network related issues.
- Check Antivirus/Firewall Settings: Check the settings of your antivirus/firewall programs and ensure that they are accepting and authorized to access the internet.
- Reboot your Modem: Unplug your modem and router for a few minutes and then plug them back in. This can often times fix many internet connection issues.
- Check Network Status: Contact your Internet Service Provider (ISP) to ensure that your internet service plan is up and running.
For further support, it’s recommended that you contact your ISP or a qualified computer tech for help in troubleshooting and diagnosing the issue.
